Why am I getting a request for a password when I download this 3D model?


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Answers (3)

Lucille N • 2018

Hi Tony, can you provide the URL for the product you are having trouble with so I can check it for you?

Tony, Project Manager • 2018

I am trying to load a Wine cooler into my project.
I have downdoaded the RFA file and placed in my Kitchen Family Library.
When I try to load it I just get that damb circle with a line through it and it wont place?
What am I doing wrong.

Lucille N • 2017

Hi Tony,
Most of our objects are password protected to avoid errors when the user tries to directly open the object file. You can load object into the project library and use it in the project normally without opening it. You can change the settings through the object interface settings as well.
Please let me know if you need any further help.
Thank you,